General Business Conditions (GTCs)
The General Business Conditions (GBCs) as detailed below are the basis and an integral part of any contractual agreement between the Rheingau Musik Festival Service GmbH & Co. KG or any enterprise of the Rheingau Musik Festival Group (in the following briefly referred to as "RMF" or "promoter") and the client.
1. Ticket booking/sale
1.1.
Upon booking tickets with the RMF, the client accepts the promoter's GBCs.
1.2.
The scope of the contractual obligations is determined exclusively by the RMF's offer and/or confirmation of order and/or by the details included in the confirmation of contract as well as by the GBCs. Within the scope of the object of the contract, RMF determines, and is responsible for, how the contract is implemented. The client has no authority to issue directives; the Rheingau Musik Festival, however, shall always try to satisfy the client's wishes.
1.3.
All offers of RMF are subject to alteration without notice unless expressly otherwise stated in the offer. All announcements on the internet, in the media, and in brochures are merely invitations to the client to submit an offer. Contracts between RMF and the client, as a rule, come into being only if expressly accepted by RMF. Supplementary agreements modifying the scope of contractual performances require express confirmation.
1.4.
Prices are final prices and exclude postage fees. The client commits himself to pay the total amount of the bill within the period allowed for payment as specified on the invoice. Delivery of tickets shall be after receipt of payment, the general criterion being the date of receipt. After expiration of the period allowed for payment RMF is entitled to recede from the contract and to return tickets to the open market.
1.5.
Subsequent modifications of an order as well as ticket return and exchange shall be excluded, even when bookings are only partially fulfilled. Unused tickets shall not be refunded or exchanged.
1.6.
Upon receipt of ticket, the ticket imprints (performance, price category, date, time) must be checked immediately since mistakes cannot be rectified later.
1.7.
Remaining tickets shall be on sale at the box office one hour prior to beginning of event. Reserved tickets must be picked up no later than half an hour prior to beginning of event. A supplement of € 2.50 per ticket shall be charged at the box office.
1.8.
The promoter will provide no compensation for tickets which were lost.
1.9.
Purchase of tickets for resale is generally prohibited. Exceptions to this rule require prior written approval by the promoter. On the event premises, too, it is the exclusive right of the promoter, and/or a person (firm) commissioned by the promoter, to sell tickets as well as goods and services.
Upon booking tickets with the RMF, the client accepts the promoter's GBCs.
1.2.
The scope of the contractual obligations is determined exclusively by the RMF's offer and/or confirmation of order and/or by the details included in the confirmation of contract as well as by the GBCs. Within the scope of the object of the contract, RMF determines, and is responsible for, how the contract is implemented. The client has no authority to issue directives; the Rheingau Musik Festival, however, shall always try to satisfy the client's wishes.
1.3.
All offers of RMF are subject to alteration without notice unless expressly otherwise stated in the offer. All announcements on the internet, in the media, and in brochures are merely invitations to the client to submit an offer. Contracts between RMF and the client, as a rule, come into being only if expressly accepted by RMF. Supplementary agreements modifying the scope of contractual performances require express confirmation.
1.4.
Prices are final prices and exclude postage fees. The client commits himself to pay the total amount of the bill within the period allowed for payment as specified on the invoice. Delivery of tickets shall be after receipt of payment, the general criterion being the date of receipt. After expiration of the period allowed for payment RMF is entitled to recede from the contract and to return tickets to the open market.
1.5.
Subsequent modifications of an order as well as ticket return and exchange shall be excluded, even when bookings are only partially fulfilled. Unused tickets shall not be refunded or exchanged.
1.6.
Upon receipt of ticket, the ticket imprints (performance, price category, date, time) must be checked immediately since mistakes cannot be rectified later.
1.7.
Remaining tickets shall be on sale at the box office one hour prior to beginning of event. Reserved tickets must be picked up no later than half an hour prior to beginning of event. A supplement of € 2.50 per ticket shall be charged at the box office.
1.8.
The promoter will provide no compensation for tickets which were lost.
1.9.
Purchase of tickets for resale is generally prohibited. Exceptions to this rule require prior written approval by the promoter. On the event premises, too, it is the exclusive right of the promoter, and/or a person (firm) commissioned by the promoter, to sell tickets as well as goods and services.
2. Changes of ensemble and program, relocation and cancellation of events, obstruction of view
2.1.
Changes of ensemble and program do not justify a rescission from the contract, a return of tickets, or a reduction of the purchase price.
2.2.
In case of general cancellation of an event the promoter will refund the purchase price (without box office fees) within two months after the date of the event upon presentation of the ticket.
2.3.
If an event in progress must be discontinued, compensation cannot be provided.
2.4.
The promoter reserves the right to postpone the beginning of a performance in case of bad weather conditions.
2.5.
RMF reserves the right to provide additional seating or to modify seating arrangements, if required.
2.6.
Please be aware of line-of-sight obstructions especially in churches on seats of lower price categories. The view might to greater or lesser extent or completely be blocked. This does not entitle the purchaser to a price reduction or to compensation or to a withdrawal from the contract.
2.7. Line-of-sight obstructions could result from television cameras or constructional systems.
Changes of ensemble and program do not justify a rescission from the contract, a return of tickets, or a reduction of the purchase price.
2.2.
In case of general cancellation of an event the promoter will refund the purchase price (without box office fees) within two months after the date of the event upon presentation of the ticket.
2.3.
If an event in progress must be discontinued, compensation cannot be provided.
2.4.
The promoter reserves the right to postpone the beginning of a performance in case of bad weather conditions.
2.5.
RMF reserves the right to provide additional seating or to modify seating arrangements, if required.
2.6.
Please be aware of line-of-sight obstructions especially in churches on seats of lower price categories. The view might to greater or lesser extent or completely be blocked. This does not entitle the purchaser to a price reduction or to compensation or to a withdrawal from the contract.
2.7. Line-of-sight obstructions could result from television cameras or constructional systems.
3. Open-air events
3.1.
If open-air events must be relocated to a hall, conformity of seating plans as to quality of the individual seat cannot be warranted.
3.2.
In case of unstable weather conditions, the client can find out under www.rheingau-musik-festival.de if and where the event takes place. Starting two hours before the event is scheduled to begin, this same information may be called up under the telephone number indicated on the ticket.
If open-air events must be relocated to a hall, conformity of seating plans as to quality of the individual seat cannot be warranted.
3.2.
In case of unstable weather conditions, the client can find out under www.rheingau-musik-festival.de if and where the event takes place. Starting two hours before the event is scheduled to begin, this same information may be called up under the telephone number indicated on the ticket.
4. Late admittance, visual and/or audio recording
4.1.
After the performance has commenced, the seat indicated on the ticket can no longer be claimed. Late admittance can only be granted during an intermission. There will be no late admittance to performances without intermission. Tickets are no longer valid if the purchaser leaves the event premises.
4.2.
Sound, photo, film and video recordings made before, during or after the performance, including for private use, are prohibited. The promoter is entitled to confiscate and delete, if technically possible, any such recording.
4.3.
In the event of visual or sound recordings being made, during a performance, by persons authorized to do so, the visitor, by purchasing a ticket, consents to possibly being recorded by word and/or image and waives any claim to compensation for the publication or exploitation of such recordings.
After the performance has commenced, the seat indicated on the ticket can no longer be claimed. Late admittance can only be granted during an intermission. There will be no late admittance to performances without intermission. Tickets are no longer valid if the purchaser leaves the event premises.
4.2.
Sound, photo, film and video recordings made before, during or after the performance, including for private use, are prohibited. The promoter is entitled to confiscate and delete, if technically possible, any such recording.
4.3.
In the event of visual or sound recordings being made, during a performance, by persons authorized to do so, the visitor, by purchasing a ticket, consents to possibly being recorded by word and/or image and waives any claim to compensation for the publication or exploitation of such recordings.
5. Other
5.1.
It is not allowed to bring animals to the event premises.
5.2.
Prior to the beginning of a concert, signaling functions of electronic watches and mobile telephones must be turned off. Instructions of the personnel appointed by the promoter must be observed at all times.
5.3.
Some of the festival's event locations have very limited parking possibilities. It is advisable to consider this fact when planning to come. Long walks cannot be excluded.
5.4.
Client claims for damages against RMF based on criminal offences, violation of contract or culpa in contrahendo shall be excluded unless the damage was caused at least by gross negligence. RMF is liable only when and if such damage was foreseeable at the time of the incident or of contract conclusion, considering all known or negligently unknown circumstances.
5.5.
The client makes use of the RMF's services basically at his/her own risk. Claims against sponsors of RMF shall be generally excluded. Sponsors bear no responsibility for the organization and execution of the sponsored event and are not liable to third parties, namely the visitors and suppliers of the sponsored event. Clients shall assert any claims solely against RMF.
5.6.
Any controversial matter is exclusively subject to German law. Place of performance and jurisdiction for any claim based on this contract is Oestrich-Winkel. The client may sue RMF only at the corporation's seat.
5.7.
Should one or more provisions of these General Business Conditions be or become null and void in whole or in part, the validity of all other provisions remains unaffected.
It is not allowed to bring animals to the event premises.
5.2.
Prior to the beginning of a concert, signaling functions of electronic watches and mobile telephones must be turned off. Instructions of the personnel appointed by the promoter must be observed at all times.
5.3.
Some of the festival's event locations have very limited parking possibilities. It is advisable to consider this fact when planning to come. Long walks cannot be excluded.
5.4.
Client claims for damages against RMF based on criminal offences, violation of contract or culpa in contrahendo shall be excluded unless the damage was caused at least by gross negligence. RMF is liable only when and if such damage was foreseeable at the time of the incident or of contract conclusion, considering all known or negligently unknown circumstances.
5.5.
The client makes use of the RMF's services basically at his/her own risk. Claims against sponsors of RMF shall be generally excluded. Sponsors bear no responsibility for the organization and execution of the sponsored event and are not liable to third parties, namely the visitors and suppliers of the sponsored event. Clients shall assert any claims solely against RMF.
5.6.
Any controversial matter is exclusively subject to German law. Place of performance and jurisdiction for any claim based on this contract is Oestrich-Winkel. The client may sue RMF only at the corporation's seat.
5.7.
Should one or more provisions of these General Business Conditions be or become null and void in whole or in part, the validity of all other provisions remains unaffected.